Refund policy

Exchanges

For issues like size issues, wrong products, or any other concern, we offer a free exchange.

Exchange requests must be raised within 7 days of delivery through our exchange portal:
👉 titliindia.com/apps/return_prime

Once your exchange request is approved, our delivery partner will come to your address for pickup — no need to go anywhere.

After the exchanged item is received and passes quality inspection at our warehouse, we will dispatch your replacement product.

*Please note:* Once an order has been exchanged, it is not eligible for any further exchanges or returns.

 

Returns

We offer a 5-day return window, meaning you have 5 days from the date of delivery to request a return.

Returns are accepted only in the following cases:

- You received the wrong size or wrong product (our error)
- You received a damaged or defective product (our error)

For damaged product returns, a video proof of the damage recorded during unboxing is required.

To be eligible for a return, your item must be:

* Unworn and unused
* With original tags intact
* In its original packaging
* Accompanied by your receipt or proof of purchase

To initiate a return, submit your request here:
👉 titliindia.com/apps/return_prime

All return requests are subject to review and approval by our support team. Once your return request is approved, we will schedule a pickup within 1–3 business days.

A return pickup fee of ₹150 may be deducted from the refund amount, depending on the pickup location and logistics charges.

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Inspect Your Order Immediately

Please check your order as soon as it arrives. If you notice any defect, damage, or incorrect item, contact us right away so we can resolve it quickly.

📧 mail.titliindia@gmail.com

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

* Refunds are processed to your original payment method within 3 business days after we receive the product back.
* Banks and payment providers may take additional time to reflect the amount in your account.
* If 15 business days have passed after approval and you haven't received your refund, please contact us at [mail.titliindia@gmail.com](mailto:mail.titliindia@gmail.com).

Questions?

We're always happy to help.

📧 mail.titliindia@gmail.com